for Drain & SepticA backed-up drain at 9pm.
A request by 9:02.
Your office still decides.
The AI takes the call and the address as a request and says whether you cover the area. Sewage, a flooded basement or a septic alarm rings your on-call number. DONE from the job raises the invoice.
- No setup fee
- Cancel anytime
- We call you, usually within a working day
- On the number you give us, at a time that suits the job you are on.
- Fifteen minutes, about your calls and jobs
- What happens to a call nobody catches now, and what would happen instead.
- Nothing happens until you say so
- No card and no contract on the call.
BittaFlow AI
Sunday · 9:04 pm · nobody in the office
Saved to the customer record
Sewage backup · 22 Mill Road
- ✓Urgent request · on-call number rung
- ✓Address inside your service area
- ✓Call recording and summary saved
Give it a ring
Ring it like a homeowner with sewage coming up the shower. Hear it take the address and tell you the office will confirm.
+1 (251) 862-1892Try asking it:
- · The shower is backing up with sewage. Can someone come tonight?
- · Do you pump septic tanks in my area?
- · My septic alarm is going off — what do I do?
- · Am I talking to a real person?
On a laptop?
AI receptionist
Answered on the first ring.
✓ Answered by your AI receptionist · first ring
Live transcriptYour business
Jamie
The shower is backing up. Can someone come out?
AI receptionist
I can request tomorrow at 8:30 — the office will text to confirm.
Your job calendar
A request while they talk.
TomorrowYour business
SMS to Jamie R.
We have your request for 8:30 tomorrow. We’ll text when it’s confirmed.
✓ Delivered
While you work
It notices — and gets it ready.
Noticed
A homeowner is due a service
Noticed
Invoice #1042 is 14 days overdue
Noticed
Your campaign needs a fresh reply
Requests, Jobs
Invoices
What is stuck shows up in one list.
Needs attention lists the request nobody confirmed, the job with no technician and the DONE with no invoice.
- No setup fee
- Cancel anytime
Job reports
One call, all the way to Paid.
Eight steps. The office makes one decision; the rest moves on its own.
Missed call, answered
The AI picks up when you can’t, says the call is recorded and that it’s your automated assistant, and takes the problem.
Address and area checked
It takes the job address and turns down places outside your service area.
The office confirms
It takes a request, not a booking. You get a bell (and a text, if you’ve set a number); the caller hears the office will confirm. Emergencies ring your on-call number instead.
A free technician
A busy technician is refused, with travel time between jobs counted.
Technician texts DONE
One word from the job closes it. No app, no login.
Invoice created
The job’s price plus extras priced on site, with a pay-link.
Customer pays
From the link on their phone, without an account.
Office sees Paid
The invoice turns Paid on the job. Nobody chases it.
✓ No setup fee✓ Cancel anytime
A pump-out today is a text in three years.
A tank is due again on a schedule nobody remembers. The job stays on the record, so the next one starts with a reminder from you, not a backup at 9pm and a call to whoever answers.
Today · Technician
The technician texts DONE
The pump-out closes with one word from the driveway. The invoice and pay-link go to the customer.
Today · BittaFlow
The tank goes on the record
Address, what was found, and the interval you set for it — three years, or whatever the county asks.
Year 3 · BittaFlow
A reminder goes out
A text in the wording you approved once, 30 days before it’s due: the tank at 22 Mill Road is due for pumping, ring or reply to arrange it.
Year 3 · Caller
The customer rings or texts back
Either way it lands on your list as a request, the customer and the address already on it.
Year 3 · Office
The office confirms
A free technician, travel time counted, the same flow as any other job.
and the cycle starts again
Next visit
Oct 2029
On the record
22 Mill Road · septic
- Last pumped
- 31 Oct 2026
- Interval
- 3 years
- Reminder
- Text · 30 days before
- Invoice
- #1042 · Paid
The reminder is the product’s own recurring-service text; the interval and the wording are yours. It does not file with the county, and it only knows the tank size if the technician typed it.
Home services / review drafts
Review drafts for home services.
Suggested wording for client feedback. These are examples awaiting approval, not published customer endorsements.
“Most of our calls come while we're working at someone's house. The text back gives the customer a way to send the problem and their address. The office can pick it up without waiting for us to listen to voicemail.”
“We can send the priced options to the customer's phone while we're on site. They can choose the work, sign and pay the deposit from the link. The office can see what was agreed before booking the job.”
“The job details are there for the technician, and the office can see the status without ringing them. When the work is marked done, the invoice and payment link follow the job instead of becoming another task to remember.”
A Wednesday at a six-van plumbing and HVAC company
One person in the office, six technicians on the road, and the phone ringing while all of them are under a sink.
Nobody rang a technician to ask where they were, and nothing priced on site missed the invoice.
- 7:55The missed callNobody can pick up. The caller gets a text back within seconds, replies with the problem and the address, and asks for an open slot — a request the office confirms.
- 8:30Nearest free technicianThe address was picked from Google, so the job lands on the map. “Any available” sends it to the closest technician who is free, and they are texted a link to the job.
- 9:10The customer knows who is comingThey are texted when the technician is on the way, and again when a job before theirs runs late.
- 11:45A quote signed on siteThe boiler needs replacing. Three priced options from the price book go to the customer’s phone; they pick the middle one, sign with a finger and pay the deposit.
- 15:20DONE raises the invoiceThe technician texts DONE. The booked work and the extra part priced on site become the invoice, the pay-link goes out, and the technician’s share lands on their balance.
- 15:40Rating, review, next visitThe customer rates the technician, a Google review request follows, and the annual service is one tap away on their page.
A composite day written to show how the software handles the work — not a customer story. The business is made up; every step is something the product does today.
What do missed calls cost you?
Move the sliders. Every number is yours.
520 missed calls / year
$62,400
a year, booked by whoever picked up.
It’s an estimate, not a promise of what you’ll earn. Every number in it is one you typed.
Start 3-day free trialPick a plan. Start with three days free.
Small Team
1 location · 5 users
$149/month
or $124/mo paid yearly · no setup fee
Start here. The AI receptionist, the jobs side and invoices. You set it up yourself.
What you get
- Everything in Solo
- 1,000 SMS and 1,000 WhatsApp messages a month
- SMS and WhatsApp marketing campaigns
Add-ons already includedworth $67/mo on their own
✓ 3-day free trial✓ Cancel anytime
Set it up in an afternoon.
Three steps, then the next call runs the flow.
A few things you might be wondering.
Answered here so you can decide without a sales call.
Septic pumping is every few years. Does it remember?
Yes — the job and the customer stay on the record, and a reminder goes out on the schedule you set, so the next pump-out is a text to the customer rather than a call you hope they make.
Does the AI book the job on its own?
No. It takes the problem, the address and a preferred time as a request, and tells the caller the office will confirm. The request waits on your jobs list until someone in the office confirms it.
What if the caller is outside my area?
It checks the address against the service areas you set and tells the caller you don’t cover it, instead of taking a request you can’t keep.
What stops a job going to a technician who is already busy?
Every way of assigning a job checks the same rule: the technician is active, working those hours and not on another job, with your travel time between jobs counted. If it clashes, the office is asked first and can still choose “Assign anyway”.
How do I know nothing is stuck?
Needs attention lists requests unconfirmed for two hours, jobs today or tomorrow with no technician, jobs handed back, DONE jobs with no price or no invoice, invoices not sent, and customer texts that failed.
Does it work with Google Calendar?
Jobs are copied to your Google Calendar, and busy events in your Google Calendar block those times in BittaFlow — the AI, the website and the office cannot book over them. Each team member connects their own Google account; moving a job inside Google does not move it here, so reschedule in BittaFlow.
What happens when someone smells gas or has water near a socket?
The AI stops taking details and reads a fixed line: leave the building and ring 911 or your gas company first. Then it rings your on-call number; if nobody picks up it logs an urgent callback and tells the caller to leave a message. It never says it is safe to stay, guesses the cause, or promises a technician is on the way.
Can the phone bill run away from me?
No. Minutes stop at your plan’s allowance — callers past it are asked to leave a message and the office is told. If you’d rather keep answering, you set a ceiling yourself and minutes above the allowance are $0.50 each, never more than the ceiling you typed.
I run Google Local Services Ads. Does this change what Google charges me?
Not down. Since 1 October 2026 Google charges for a business-hours call that rings out past 20 seconds, and an answered call is a charged lead too. What changes is what you get for the charge: a request with the address and the problem on your list, instead of a missed call you paid for. Google also says missed calls hurt your responsiveness ranking; we can’t tell you by how much.
Does the caller know it’s an AI, and is the call recorded?
Yes to both, and it says so first: “This call is recorded. You’re speaking with <your business>’s automated assistant.” You can add a sentence to that line in settings; you can’t remove it. If a caller asks whether they’re talking to a person, it says it isn’t and carries on.
What’s included in the trial, and what does it cost afterward?
The trial is the Small Team plan for 3 days. A card goes on file but nothing is charged until the trial ends; then it is $149 a month with no setup fee, cancel any time.
The next backed-up drain can end at Paid.
Three days free, no setup fee, minutes that stop where you say. Ring the demo first if you want to hear it.
No setup fee on Small Team. $149/month after the 3-day trial. Cancel anytime.
Not heard it yet? Have the AI call you first.
Rather talk to a person first? Book a 15-minute call.
Book the 15-minute call
Step 1 of 2How many technicians do you run?
No obligation and no card. If it is not a fit we will say so on the call.
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