Locked out at 7pm.
A real local locksmith answers.
No made-up price on the call.

Because a low price on the phone is the signature of the bait-and-switch listings regulators keep warning people about. It says what you set — your company name, your town, your call-out fee if you’ve given it one — and that the locksmith prices the job when they see the lock. A customer who has been burned once hears the difference.

Put “locked out” on your urgent list and the call rings your on-call phone while the caller is still on the line. If you pick up, you confirm it there. If nobody does, the caller leaves the address and an urgent callback is logged at the top of Needs attention. Either way it’s a job on your list, not a voicemail.

It says your business name and the town you give it on every call, and it turns down addresses outside the service area you set. It won’t claim to be “ten minutes away” — it doesn’t know where your van is, and it doesn’t guess.

Yes, as requests: a rekey for Saturday goes on the list with the address and what’s wanted, the office confirms, a free locksmith is assigned. The lockout path is just the same flow with your on-call phone in front of it.

No. It takes the problem, the address and a preferred time as a request, and tells the caller the office will confirm. The request waits on your jobs list until someone in the office confirms it.

It checks the address against the service areas you set and tells the caller you don’t cover it, instead of taking a request you can’t keep.

Every way of assigning a job checks the same rule: the technician is active, working those hours and not on another job, with your travel time between jobs counted. If it clashes, the office is asked first and can still choose “Assign anyway”.

Needs attention lists requests unconfirmed for two hours, jobs today or tomorrow with no technician, jobs handed back, DONE jobs with no price or no invoice, invoices not sent, and customer texts that failed.

Jobs are copied to your Google Calendar, and busy events in your Google Calendar block those times in BittaFlow — the AI, the website and the office cannot book over them. Each team member connects their own Google account; moving a job inside Google does not move it here, so reschedule in BittaFlow.

No. Minutes stop at your plan’s allowance — callers past it are asked to leave a message and the office is told. If you’d rather keep answering, you set a ceiling yourself and minutes above the allowance are $0.50 each, never more than the ceiling you typed.

Not down. Since 1 October 2026 Google charges for a business-hours call that rings out past 20 seconds, and an answered call is a charged lead too. What changes is what you get for the charge: a request with the address and the problem on your list, instead of a missed call you paid for. Google also says missed calls hurt your responsiveness ranking; we can’t tell you by how much.

Yes to both, and it says so first: “This call is recorded. You’re speaking with <your business>’s automated assistant.” You can add a sentence to that line in settings; you can’t remove it. If a caller asks whether they’re talking to a person, it says it isn’t and carries on.

The trial is the Small Team plan for 3 days. A card goes on file but nothing is charged until the trial ends; then it is $149 a month with no setup fee, cancel any time.