for Plumbers
From missed call
to paid invoice.
Your office stays in charge.
The AI takes the call and the address as a request. Your office confirms. A gas smell or a flood rings your on-call number. The technician texts DONE, and the invoice goes out.
BittaFlow AI
Monday · 7:48 am · everyone on a job
Saved to the customer record
Ceiling leak · 14 Ash Grove
- ✓Request for 10:00 · waiting for the office
- ✓Address inside your service area
- ✓Call recording and summary saved
- No setup fee
- Cancel anytime
BittaFlow AI
Monday · 7:48 am · everyone on a job
Saved to the customer record
Ceiling leak · 14 Ash Grove
- ✓Request for 10:00 · waiting for the office
- ✓Address inside your service area
- ✓Call recording and summary saved
Give it a ring
Ring it like a homeowner with a leak. Hear it take the address and tell you the office will confirm.
+1 (251) 862-1892Try asking it:
- · My kitchen sink is leaking. Can someone come tomorrow?
- · Do you cover my area?
- · I can smell gas near the boiler — what do I do?
- · Am I talking to a real person?
On a laptop?
AI receptionist
Answered on the first ring.
✓ Answered by your AI receptionist · first ring
Live transcriptYour business
Jamie
My kitchen tap is leaking. Can someone come out?
AI receptionist
I can request tomorrow at 8:30 — the office will text to confirm.
Your job calendar
A request while they talk.
TomorrowYour business
SMS to Jamie R.
We have your request for 8:30 tomorrow. We’ll text when it’s confirmed.
✓ Delivered
While you work
It notices — and gets it ready.
Noticed
A homeowner is due a service
Noticed
Invoice #1042 is 14 days overdue
Noticed
Your campaign needs a fresh reply
Requests, Jobs
Invoices
What is stuck shows up in one list.
Needs attention lists the request nobody confirmed, the job with no technician and the DONE with no invoice.
- No setup fee
- Cancel anytime
Job reports
One call, all the way to Paid.
Eight steps. The office makes one decision; the rest moves on its own.
Missed call, answered
The AI picks up when you can’t, says the call is recorded and that it’s your automated assistant, and takes the problem.
Address and area checked
It takes the job address and turns down places outside your service area.
The office confirms
It takes a request, not a booking. You get a bell (and a text, if you’ve set a number); the caller hears the office will confirm. Emergencies ring your on-call number instead.
A free technician
A busy technician is refused, with travel time between jobs counted.
Technician texts DONE
One word from the job closes it. No app, no login.
Invoice created
The job’s price plus extras priced on site, with a pay-link.
Customer pays
From the link on their phone, without an account.
Office sees Paid
The invoice turns Paid on the job. Nobody chases it.
✓ No setup fee✓ Cancel anytime
A gas smell is not a request. It’s a different call.
Most calls become a request the office confirms. A few can’t wait for that, and the AI is built to tell the difference in the first sentence, not after taking the address.
07:52 · Caller
The caller says the word
“I can smell gas near the boiler.” Gas, a CO alarm, smoke, or water near electrics — any of them stops the normal script.
07:52 · Your AI
A fixed line, read as written
Leave the building and ring 911 or your gas company first. It doesn’t guess the cause, say it’s safe to stay, or promise a technician is on the way.
07:53 · BittaFlow
Your on-call number rings
The number you set for emergencies, straight away, while the caller is still on the line.
07:54 · Office
No answer? An urgent callback is logged
The caller is asked to leave a message. The callback sits at the top of Needs attention until someone in the office clears it.
08:10 · Technician
The job, if there is one, is still a request
Once it’s safe, the visit goes on the list like any other: the office confirms, a free technician is assigned, DONE raises the invoice.
The emergency words and the line it reads are set in the product, not by the caller, and you can’t switch them off. You add your on-call number once, in settings.
On the record
Urgent callback · 07:53
- Reason
- Gas smell near boiler
- Caller told
- Leave the building · ring 911 / utility
- On-call rang
- 07:53 · no answer
- Recording
- Saved with the call
Home services / review drafts
Review drafts for home services.
Suggested wording for client feedback. These are examples awaiting approval, not published customer endorsements.
“Most of our calls come while we're working at someone's house. The text back gives the customer a way to send the problem and their address. The office can pick it up without waiting for us to listen to voicemail.”
“We can send the priced options to the customer's phone while we're on site. They can choose the work, sign and pay the deposit from the link. The office can see what was agreed before booking the job.”
“The job details are there for the technician, and the office can see the status without ringing them. When the work is marked done, the invoice and payment link follow the job instead of becoming another task to remember.”
A Wednesday at a six-van plumbing and HVAC company
One person in the office, six technicians on the road, and the phone ringing while all of them are under a sink.
Nobody rang a technician to ask where they were, and nothing priced on site missed the invoice.
- 7:55The missed callNobody can pick up. The caller gets a text back within seconds, replies with the problem and the address, and asks for an open slot — a request the office confirms.
- 8:30Nearest free technicianThe address was picked from Google, so the job lands on the map. “Any available” sends it to the closest technician who is free, and they are texted a link to the job.
- 9:10The customer knows who is comingThey are texted when the technician is on the way, and again when a job before theirs runs late.
- 11:45A quote signed on siteThe boiler needs replacing. Three priced options from the price book go to the customer’s phone; they pick the middle one, sign with a finger and pay the deposit.
- 15:20DONE raises the invoiceThe technician texts DONE. The booked work and the extra part priced on site become the invoice, the pay-link goes out, and the technician’s share lands on their balance.
- 15:40Rating, review, next visitThe customer rates the technician, a Google review request follows, and the annual service is one tap away on their page.
A composite day written to show how the software handles the work — not a customer story. The business is made up; every step is something the product does today.
What do missed calls cost you?
Move the sliders. Every number is yours.
520 missed calls / year
$52,000
a year, booked by whoever picked up.
It’s an estimate, not a promise of what you’ll earn. Every number in it is one you typed.
Start 3-day free trialPick a plan. Start with three days free.
Small Team
1 location · 5 users
$149/month
or $124/mo paid yearly · no setup fee
Start here. The AI receptionist, the jobs side and invoices. You set it up yourself.
What you get
- Everything in Solo
- 1,000 SMS and 1,000 WhatsApp messages a month
- SMS and WhatsApp marketing campaigns
Add-ons already includedworth $67/mo on their own
✓ 3-day free trial✓ Cancel anytime
Set it up in an afternoon.
Three steps, then the next call runs the flow.
A few things you might be wondering.
Answered here so you can decide without a sales call.
Does the AI book the job on its own?
No. It takes the problem, the address and a preferred time as a request, and tells the caller the office will confirm. The request waits on your jobs list until someone in the office confirms it.
What if the caller is outside my area?
It checks the address against the service areas you set and tells the caller you don’t cover it, instead of taking a request you can’t keep.
What stops a job going to a technician who is already busy?
Every way of assigning a job checks the same rule: the technician is active, working those hours and not on another job, with your travel time between jobs counted. If it clashes, the office is asked first and can still choose “Assign anyway”.
How do I know nothing is stuck?
Needs attention lists requests unconfirmed for two hours, jobs today or tomorrow with no technician, jobs handed back, DONE jobs with no price or no invoice, invoices not sent, and customer texts that failed.
Does it work with Google Calendar?
Jobs are copied to your Google Calendar, and busy events in your Google Calendar block those times in BittaFlow — the AI, the website and the office cannot book over them. Each team member connects their own Google account; moving a job inside Google does not move it here, so reschedule in BittaFlow.
What happens when someone smells gas or has water near a socket?
The AI stops taking details and reads a fixed line: leave the building and ring 911 or your gas company first. Then it rings your on-call number; if nobody picks up it logs an urgent callback and tells the caller to leave a message. It never says it is safe to stay, guesses the cause, or promises a technician is on the way.
Can the phone bill run away from me?
No. Minutes stop at your plan’s allowance — callers past it are asked to leave a message and the office is told. If you’d rather keep answering, you set a ceiling yourself and minutes above the allowance are $0.50 each, never more than the ceiling you typed.
I run Google Local Services Ads. Does this change what Google charges me?
Not down. Since 1 October 2026 Google charges for a business-hours call that rings out past 20 seconds, and an answered call is a charged lead too. What changes is what you get for the charge: a request with the address and the problem on your list, instead of a missed call you paid for. Google also says missed calls hurt your responsiveness ranking; we can’t tell you by how much.
Does the caller know it’s an AI, and is the call recorded?
Yes to both, and it says so first: “This call is recorded. You’re speaking with <your business>’s automated assistant.” You can add a sentence to that line in settings; you can’t remove it. If a caller asks whether they’re talking to a person, it says it isn’t and carries on.
What’s included in the trial, and what does it cost afterward?
The trial is the Small Team plan for 3 days. A card goes on file but nothing is charged until the trial ends; then it is $149 a month with no setup fee, cancel any time.
The next missed call can end at Paid.
Three days free, no setup fee, minutes that stop where you say. Ring the demo first if you want to hear it.
No setup fee on Small Team. $149/month after the 3-day trial. Cancel anytime.
Not heard it yet? Have the AI call you first.
Rather talk to a person first? Book a 15-minute call.
Book the 15-minute call
Step 1 of 2How many technicians do you run?
No obligation and no card. If it is not a fit we will say so on the call.
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