for Towing CompaniesBroken down on I-10 at 11:40pm.
Your on-call driver’s phone rings.
The job is on the board by morning.
The AI answers, says it’s recorded and that it’s your automated assistant, and takes the location and the vehicle. Your own urgent words send it straight to the driver on duty. If the caller says anyone’s hurt, it says 911 first. DONE from the yard raises the invoice.
- No setup fee
- Cancel anytime
BittaFlow AI
Friday · 11:40 pm · one truck out
Saved to the customer record
Tow · I-10 W past exit 143
- ✓Urgent request · on-call driver rung
- ✓Silver Civic · won’t start · nobody hurt
- ✓Call recording and summary saved
Give it a ring
Ring it like a driver on the shoulder with the hazards on. Hear it take the location the way you say it, and hear it ring the on-call line.
+1 (251) 862-1892Try asking it:
- · I’m on I-10 westbound past exit 143 and the car won’t start. Can you send a truck?
- · How much is a tow to the dealer on Main Street?
- · Someone’s hurt — what do I do?
- · Am I talking to a real person?
On a laptop?
AI receptionist
Answered on the first ring.
✓ Answered by your AI receptionist · first ring
Live transcriptYour business
Jamie
My car won’t start in the Target lot. Can you send a truck?
AI receptionist
I can request tomorrow at 8:30 — the office will text to confirm.
Your job calendar
A request while they talk.
TomorrowYour business
SMS to Jamie R.
We have your request for 8:30 tomorrow. We’ll text when it’s confirmed.
✓ Delivered
While you work
It notices — and gets it ready.
Noticed
A homeowner is due a service
Noticed
Invoice #1042 is 14 days overdue
Noticed
Your campaign needs a fresh reply
Calls, Tows
Invoices
What’s stuck shows up in one list.
Needs attention lists the urgent callback nobody cleared, the tow with no driver, and the drop-off with no invoice.
- No setup fee
- Cancel anytime
Job reports
One call, all the way to Paid.
Eight steps. The driver on call makes one decision; the rest moves on its own.
Missed call, answered
The AI picks up when you’re winching, says the call is recorded and that it’s your automated assistant, and takes the vehicle and what’s wrong.
Location taken, area checked
It takes the location the way the caller gives it — an address, an exit, a parking lot — and turns down places outside the area you set.
Urgent goes to on-call
Your urgent words send a breakdown straight to the driver on duty. A scheduled move waits as a request for the office to confirm.
A free driver
A driver already on a tow is refused, with travel time counted. The office can still choose “Assign anyway”.
Driver texts DONE
One word from the yard closes it. No app, no login.
Invoice created
Hook-up and mileage priced the way you set them, with a pay-link.
Customer pays
From the link on their phone, standing next to the truck or the next morning.
Office sees Paid
The invoice turns Paid on the tow. Nobody chases it.
✓ No setup fee✓ Cancel anytime
Nobody on a roadside waits for the office to open.
A tow is the one trade where “the office will confirm” can’t mean tomorrow. So at night the call goes to your on-call phone first, and the job is on the board in the morning either way.
23:40 · Caller
Dead on the shoulder
“I-10 westbound, just past exit 143, the car won’t start.” The AI takes the location the way the caller says it, and the vehicle.
23:40 · Your AI
Hurt means 911 first
If the caller says anyone is injured, the AI stops and tells them to hang up and call 911 before anything else. That rule sits above everything the business sets.
23:41 · BittaFlow
Your on-call phone rings
Put “breakdown”, “won’t start”, “stranded” on your urgent list and the call goes straight to the driver on duty. No answer: the caller leaves the location, and an urgent callback is logged.
23:55 · Office
On-call confirms, caller gets a text
Whoever is on call confirms the request; the customer’s text says it’s in. The office sees a job in the morning, not a voicemail.
00:30 · Technician
Dropped at the yard. DONE.
One word closes the tow. The invoice — hook-up and mileage priced the way you set them — goes out with a pay-link.
What counts as urgent is your own word list, matched on what the caller actually said and never on what the AI replied. Motor-club digital dispatch is not something it takes — those jobs still arrive the way they do now.
On the record
Tow · I-10 W past exit 143 → yard
- Called
- 23:40 · urgent · on-call answered
- Vehicle
- 2014 Civic · won’t start
- Hook-up + 14 mi
- $185 · as priced
- Paid
- 00:52 · from the link
Home services / review drafts
Review drafts for home services.
Suggested wording for client feedback. These are examples awaiting approval, not published customer endorsements.
“Most of our calls come while we're working at someone's house. The text back gives the customer a way to send the problem and their address. The office can pick it up without waiting for us to listen to voicemail.”
“We can send the priced options to the customer's phone while we're on site. They can choose the work, sign and pay the deposit from the link. The office can see what was agreed before booking the job.”
“The job details are there for the technician, and the office can see the status without ringing them. When the work is marked done, the invoice and payment link follow the job instead of becoming another task to remember.”
A Wednesday at a six-van plumbing and HVAC company
One person in the office, six technicians on the road, and the phone ringing while all of them are under a sink.
Nobody rang a technician to ask where they were, and nothing priced on site missed the invoice.
- 7:55The missed callNobody can pick up. The caller gets a text back within seconds, replies with the problem and the address, and asks for an open slot — a request the office confirms.
- 8:30Nearest free technicianThe address was picked from Google, so the job lands on the map. “Any available” sends it to the closest technician who is free, and they are texted a link to the job.
- 9:10The customer knows who is comingThey are texted when the technician is on the way, and again when a job before theirs runs late.
- 11:45A quote signed on siteThe boiler needs replacing. Three priced options from the price book go to the customer’s phone; they pick the middle one, sign with a finger and pay the deposit.
- 15:20DONE raises the invoiceThe technician texts DONE. The booked work and the extra part priced on site become the invoice, the pay-link goes out, and the technician’s share lands on their balance.
- 15:40Rating, review, next visitThe customer rates the technician, a Google review request follows, and the annual service is one tap away on their page.
A composite day written to show how the software handles the work — not a customer story. The business is made up; every step is something the product does today.
What do missed calls cost you?
Move the sliders. Every number is yours.
780 missed calls / year
$51,480
a year, towed by whoever picked up.
It’s an estimate, not a promise of what you’ll earn. Every number in it is one you typed.
Start 3-day free trialPick a plan. Start with three days free.
Small Team
1 location · 5 users
$149/month
or $124/mo paid yearly · no setup fee
Start here. The AI receptionist, the jobs side and invoices. You set it up yourself.
What you get
- Everything in Solo
- 1,000 SMS and 1,000 WhatsApp messages a month
- SMS and WhatsApp marketing campaigns
Add-ons already includedworth $67/mo on their own
✓ 3-day free trial✓ Cancel anytime
Set it up in an afternoon.
Three steps, then the next night call runs the flow.
A few things you might be wondering.
Answered here so you can decide without a sales call.
It’s midnight. Does the caller really get told “the office will confirm”?
Not if you’ve set it up for nights. Words you choose — breakdown, stranded, won’t start — send the call straight to your on-call phone while the caller is still on the line. If the driver picks up, they confirm it there and then. If nobody does, the caller leaves the location and an urgent callback is logged at the top of Needs attention. Either way the job is on the board, not in voicemail.
The caller is at a mile marker, not an address. Does that break it?
No. The AI takes the location the way the caller gives it — an exit, a cross street, a parking lot — and puts it on the request as said. It doesn’t geocode it or route a truck to it; your driver does that, the way they do now.
What if someone’s been in an accident?
If the caller describes an injury or anything that sounds life-threatening, the AI stops, tells them to hang up and call 911 now, and does not carry on taking the job until they’ve heard that. That rule is the product’s, not a setting, and it sits above everything else.
Does it quote a price for the tow?
It says what you set — your hook-up fee and how you price mileage, if you’ve given it those — and that the final total depends on the distance. It never invents a number, and it never quotes a price for a recovery or a winch-out it hasn’t seen.
Does the AI book the job on its own?
No. It takes the problem, the address and a preferred time as a request, and tells the caller the office will confirm. The request waits on your jobs list until someone in the office confirms it.
What if the caller is outside my area?
It checks the address against the service areas you set and tells the caller you don’t cover it, instead of taking a request you can’t keep.
What stops a job going to a technician who is already busy?
Every way of assigning a job checks the same rule: the technician is active, working those hours and not on another job, with your travel time between jobs counted. If it clashes, the office is asked first and can still choose “Assign anyway”.
How do I know nothing is stuck?
Needs attention lists requests unconfirmed for two hours, jobs today or tomorrow with no technician, jobs handed back, DONE jobs with no price or no invoice, invoices not sent, and customer texts that failed.
Does it work with Google Calendar?
Jobs are copied to your Google Calendar, and busy events in your Google Calendar block those times in BittaFlow — the AI, the website and the office cannot book over them. Each team member connects their own Google account; moving a job inside Google does not move it here, so reschedule in BittaFlow.
Can the phone bill run away from me?
No. Minutes stop at your plan’s allowance — callers past it are asked to leave a message and the office is told. If you’d rather keep answering, you set a ceiling yourself and minutes above the allowance are $0.50 each, never more than the ceiling you typed.
Does the caller know it’s an AI, and is the call recorded?
Yes to both, and it says so first: “This call is recorded. You’re speaking with <your business>’s automated assistant.” You can add a sentence to that line in settings; you can’t remove it. If a caller asks whether they’re talking to a person, it says it isn’t and carries on.
What’s included in the trial, and what does it cost afterward?
The trial is the Small Team plan for 3 days. A card goes on file but nothing is charged until the trial ends; then it is $149 a month with no setup fee, cancel any time.
The next midnight call can end at Paid.
Three days free, no setup fee, minutes that stop where you say. Ring the demo first if you want to hear it.
No setup fee on Small Team. $149/month after the 3-day trial. Cancel anytime.
Not heard it yet? Have the AI call you first.
Rather talk to a person first? Book a 15-minute call.
Book the 15-minute call
Step 1 of 2How many trucks do you run?
No obligation and no card. If it is not a fit we will say so on the call.
Would rather not talk to anyone? Start free.