The front desk, on WhatsApp.
BittaFlow is the front desk for clinics, polyclinics and hospital OPDs: booking by department and doctor, OPD tokens on WhatsApp and SMS, “I’ve arrived” check-in from the patient’s phone, follow-up reminders, cash and panel billing, doctor pay and an AI receptionist that knows your doctors — at one price per clinic, not per doctor.
Clinic dashboard
OPD bookings, doctors' days, follow-ups and billing under one roof.
$6,414
Collected (this month)
$13,178
Outstanding
5
Appointments today
OPD snapshot
What things are called here
What a clinic front desk loses to admin.
The phone rings under a queue of forty people, and the caller who wanted a specialist hangs up
Patients ask the desk again and again how many are ahead of them
A booking marketplace charges per booking and shows the doctor down the road on the same screen
Follow-up visits depend on someone remembering to call the patient back
Panel bills, cash and each doctor’s share are worked out on paper at the end of the month
The queue at the counter moves to the patient’s phone.
They tap “I’ve arrived” from the car park, get their token by text, and are told when they are second in line — the desk calls patients instead of answering questions.
Set up for clinic on day one
The vocabulary, templates, reminder timings and automations arrive configured for this industry — not as a blank workspace with a training video.
Built for how clinic teams actually work.
The same platform every other industry gets, with these six configured and switched on before you log in.
Departments and doctors
Every doctor has a department. Patients booking online pick the department, then the doctor, then a time that doctor actually has free.
AI receptionist that knows your doctors
Answers calls when the desk is full or closed, names the doctors in a department, and books the visit on the call on name and phone number. An emergency gets the emergency number and an urgent callback — never an appointment or advice.
OPD tokens on WhatsApp and SMS
Walk-ins and arrivals get today’s token by text. The desk calls the next patient, and whoever is second in line is told to come back.
“I’ve arrived” from the patient’s phone
On the day, the patient’s own link has an arrival button that checks them in and issues their token — no queue at the counter to say they are here.
Doctors’ day board
One lane per doctor, by department and branch. Move a visit to another doctor and the patient is told.
Follow-up reminders
A follow-up interval per service — 14 days after a consultation, say — and a reminder goes out when the next visit is due.
Cash and panel billing
Bill the patient or an insurance or company panel with the covered share split out, and split a larger bill into instalments.
Doctor pay
A per-visit share for each doctor, added to their pay ledger as priced visits are completed.
Reports on the patient link
Share a lab report, prescription or referral from the patient file to the patient’s own link. Virtual visits carry the video link in the confirmation.
One enquiry, from first contact to paid.
Patient calls, messages or books online
The AI receptionist books by phone; the booking page asks for a department, then a doctor, then a free time.
The right doctor’s lane
The visit lands on that doctor’s lane on the Doctors’ day board, and the confirmation goes out on WhatsApp or SMS.
“I’ve arrived” and a token
On the day the patient checks in from their link and gets today’s token. A text tells them when they are nearly up.
Billed and shared
Cash or panel invoice, instalments if needed. The doctor’s share lands on their pay; the report goes to the patient’s link.
Brought back for the follow-up
The service’s follow-up interval schedules the reminder, so the patient who should come back in two weeks hears from you.
Other industries
Dental Practices
Full chairs. Zero front-desk chaos.
Open →Real Estate Agencies
Every lead captured. Every viewing booked.
Open →Home Services & Trades
Quote it, book it, dispatch it, invoice it — from one job record.
Open →Law Firms & Legal
Every inquiry intake. Every consultation booked.
Open →Salons & Spas
No marketplace commission. Ever. Full columns and clients who come back.
Open →Hotels, B&Bs & Venues
Every room sold once. Every deposit collected.
Open →Our customers / Clinics & healthcare
From the people behind patient care.
How teams use BittaFlow in their day-to-day work, shared with their permission.
“When we're helping someone at the desk, we can't always get to the phone. BittaFlow can take the call, book an available slot and text the confirmation. We can see what was booked when we get back to the screen.”
“The reminder goes out by text before the appointment. Patients can reply to confirm or ask to change it, and the front desk can pick it up from there. It's easier to keep track of the replies in one place.”
“We send new patients a link to the intake form before their visit. They can fill it in on their phone, and the front desk can open it from their record when they arrive.”
“If someone else takes over a patient conversation, they can see the earlier texts and calls on the same record. We don't have to ask around the office to find out what was already said.”
“Parents often call when the office is closed. The receptionist can answer routine questions, offer an available appointment and leave us the call details. When we open, we can see which families need a callback.”
“We use it for well-child bookings, reminders and follow-ups. The front desk can check the appointment and the conversation in the same place, which helps when a parent calls back with a question.”
“We're checking in with the same patients regularly. Having the follow-up calls and texts logged on each record makes it easier to see who we've spoken to and who still needs a call this month.”
“Patients can choose their collection time online and get a reminder before they come in. If they call to check the booking, we can find it and their messages in the same place.”
“People booking a travel test usually have a flight date in mind. They can pick an available slot, pay through the link and get their confirmation without waiting for us to arrange everything over the phone.”
“We use the same system for bookings, reminders and payments. If an employer or a customer asks about an appointment, we can look back at the booking and the messages rather than search through separate inboxes.”
“The useful part for us is having the texts and replies together. We can set up the reminders, then open the conversation history when someone replies and see where things stand.”
A Monday OPD at a three-branch hospital
Thirteen doctors in seven departments across three branches. Two people on the main desk, and the morning queue starts before nine.
Nobody answered “how many are ahead of me?”, rang a patient to read out a report, or worked out doctor pay on paper.
- 8:20A call before the desk is openA caller asks for a heart specialist. The AI receptionist names the two cardiologists, books Thursday at 10:00 with one of them on name and phone number, and the visit is on that doctor’s lane when the desk arrives.
- 9:05Booked by departmentOnline, a parent picks Paediatrics, then a doctor, then a free time. The confirmation goes out on WhatsApp.
- 9:40“I’ve arrived” from the car parkA booked patient taps the arrival button on their link. They are checked in and today’s token comes by text — nobody queues at the counter to say they are here.
- 10:25Nearly your turnThe desk calls token 13. Token 14, second in line, gets a text to come back to the desk, so the waiting room is not the only place to wait.
- 12:10Billed to the panelA company-panel patient is invoiced with the covered share split out; a larger bill is split into instalments. The doctor’s per-visit share lands on their pay ledger.
- 15:30The report goes to the patientA lab report is shared from the patient file and appears under “Reports & documents” on the patient’s own link. The follow-up reminder is already set for fourteen days.
A composite day written to show how the software handles the work — not a customer story. The business is made up; every step is something the product does today.
Don’t read about it. Have it call you.
Put your number in and the BittaFlow receptionist rings you in about ten seconds. Ask it anything a customer would — opening hours, a booking, a price — and hear how it handles it. The same thing answers your line from the first day.
Included on Small Team, Pro Growth and Business Plus. Answers 24/7 in your business’s voice and hands over to a person the moment someone asks.
BittaFlow AI
Monday · 9:05 am · forty people at the desk
Saved to the patient record
New patient · cardiology
- ✓Booked Thu 10:00 · Dr. Hassan
- ✓Patient record created on name + phone
- ✓Call recording and summary saved
A patient call, as an example. It is set up for your trade.
BittaFlow for clinics & hospitals: common questions
What is a clinic CRM?
A clinic CRM is the front desk in software: bookings, patient messages, the walk-in queue, reminders, billing and follow-ups on one patient record. BittaFlow adds booking by department and doctor, OPD tokens on WhatsApp and SMS, and an AI receptionist that knows your doctors.
How do OPD tokens work on WhatsApp?
A walk-in, or a booked patient who taps “I’ve arrived” on their link, gets today’s token number by WhatsApp or SMS. When the desk calls a patient, whoever is now second in line is texted to come back to the desk.
Can patients book a doctor by department?
Yes. Every doctor has a department. The booking page asks for the department, then shows only its doctors and their free times; the AI receptionist names the doctors in a department on a call and books the visit.
Does it calculate the doctor’s share?
Yes. Set a per-visit share for each doctor, and every completed, priced visit adds it to that doctor’s pay ledger.
Can it bill insurance or company panels?
An invoice can be paid by the patient or billed to an insurance or company panel with the covered share split out, and a larger bill can be split into instalments.
Is BittaFlow an EMR or hospital management system?
No. BittaFlow handles booking, tokens, patient messages, billing, doctor pay and shared reports. The clinical chart, wards, lab and pharmacy stay in your EMR or hospital system.
How much does BittaFlow cost for a clinic?
One price per clinic — no per-doctor or per-booking fee. Plans start at $49 a month; Small Team at $149 includes five logins and the AI receptionist, with no setup fee and a 3-day free trial.
See it run a real clinic day.
Bring your busiest hour and we will walk it through — the calls, the intake, the reminders, the invoice — in the workspace, not a slide deck.