Nobody has to sitat the front deskfor the phone to be answered.
BittaFlow answers the call, books the appointment, chases the invoice and asks for the review — then puts all of it on one contact timeline. CRM, booking, messaging, payments, reviews and automation in a single workspace, tuned for how your industry actually works.
No card required · Import your contacts and go live this week
Arriving right now
Sarah R. moved her Thursday appointment
+44 7700 900812 text-back sent in 4 seconds
Jack D. asked about the family plan
Invoice 1042 paid by card
Google new 5-star review received
Website new enquiry, routed to Mill Lane
Sarah R. moved her Thursday appointment
+44 7700 900812 text-back sent in 4 seconds
Jack D. asked about the family plan
Invoice 1042 paid by card
Google new 5-star review received
Website new enquiry, routed to Mill Lane
Incoming call · +44 7700 900812
Answered on the first ring · after hours
Out of its depth — a complaint, a clinical question, anything it was not given an answer for — it stops guessing and hands the call to a person.
Understood
Booking request
Booked
Tue 12 Aug · 4:30pm
Written straight to the appointment book
AI receptionist
Answered at 19:42 and booked Tuesday 10:00. The practice was closed.
SMS · WhatsApp · Email · Voice
One thread per contact, whichever way they arrive
A2P-registered messaging
Campaign and brand registration handled in-product
Role-scoped data
A site manager never sees the business-wide view
Stripe payments and pay-links
Invoices, plans and overdue chase in the same record
Every way a customer talks to you, in one thread.
SMS, WhatsApp, Instagram, email and missed calls land in the same place, against the same contact. A missed call texts back in seconds. The assistant drafts the reply and waits for someone to press send.
Drafted for you
Of course — I can move you to Thursday the 21st at 10:00. Shall I confirm that?
Missed call
Texted back in nine seconds. Reply drafted, waiting for someone to press send.
More locations. More honest. More in the box. BittaFlow is built differently.
Multi-site by design
One location or forty. Business-wide managers see across sites; a site manager sees one. That separation is enforced on the server, not by hiding a button.
Tuned per industry
Same platform, different vocabulary and defaults. Patients or clients, treatments or jobs, recalls or renewals — configured for how the work is actually described.
One bill instead of six
Booking, two-way messaging, payments, reviews, social and automation are in the box. Not an add-on tier, not a second vendor, not a per-feature upsell.
A person stays in the loop
The AI answers, drafts and books. When it is out of its depth it hands over to a human instead of guessing, and nothing reaches a customer unapproved.
What the phone actually produced last month.
Calls answered after hours, appointments that came from them, money actually collected and reviews requested — across one site or all of them. Counted from records, not estimated.
Calls answered
214
Including 61 after hours
Appointments booked
87
From calls, forms and chat
Collected
$48,200
Paid, not invoiced
Reviews requested
132
Sent after completed visits
Bookings by day
Last 14 daysPipeline
Front desk, this month
Counted from records — calls answered after hours, and what came of them.
Your customers already wrote your ad copy.
It reads the enquiries and messages already sitting in your workspace, tells you what people keep asking for in their own words, and drafts the post from that — then shows you which creative produced a booking.
Written from real enquiries
Not a blank box and a prompt. Every quote is checked against the source record.
Publish and measure in one place
Facebook and Instagram posting, a calendar, comments — and attribution back to bookings.
What your customers keep asking
1,284 readPayment plan before a call
41 quotesParking and access
28 quotesSame-week availability
19 quotes“Could you send the payment plan before we talk?”
“Is there parking, or should we get a taxi?”
Northgate Dental
Facebook · Instagram
Creative Intelligence
Drafted from the work that already performed, with the label kept on each.
£0
Deposit on Invisalign
Pay across 12 months, agreed before you sit down.
Colour correction, one visit
Bring the photo. We say if it is possible.
10%
To reserve. Handover 2027.
Five-year plan on selected waterfront units.
0
Joining fee in January
The month everyone signs up, without the fee.
Open on Saturdays.
For people who cannot take a morning off work.
Find a Saturday“They rendered our room before we spent a penny.”
Marta, Islington
0%
Commission this month
Buy direct on selected units.
Creative your team made, references it saved, and competitor research — each keeping the label that says which it is.
Tuned for your industry.
Same platform underneath. Different words, defaults, templates and automations — patients or clients, treatments or jobs, recalls or renewals.
Dental & Healthcare
Full chairs. Zero front-desk chaos.
Real Estate Agencies
Every lead captured. Every viewing booked.
Home Services & Trades
Book more jobs. Chase fewer payments.
Law Firms & Legal
Every inquiry intake. Every consultation booked.
Hospitality & Salons
Full books. Loyal guests.
One platform, 6 module suites.
Grouped into the workflows a service business actually runs on — all included, none sold back to you as a tier.
Cycling · click a suite
Front desk & communication
Capture every inbound message, missed call, booking request, and follow-up in one place.
SMS, email, WhatsApp, and voice logs live on one contact thread so staff never lose context.
Drafts and sends replies to inbound SMS and WhatsApp messages, answers common questions, and books or updates appointments — phone calls are handled separately by call routing and voicemail.
Trigger an instant text-back and create a task when a call is missed.
Brand registration, opt-out handling, quiet hours, and approved templates are already wired in.
A menu you write routes the caller — the office, a specific agent, or a message. Voicemail lands on the contact with a notification and a recording the team can play back.
Internal threads beside the customer ones, so the question about a booking is not asked in a different app.
Stop paying for six subscriptions.
With most CRMs each of these is a paid add-on or a separate vendor. Assembled, the same stack runs several hundred a month before anyone has answered a phone. Here it is one bill.
Plans that start where you are.
From $49 a month for one person up to a full implementation. The bigger capabilities are sold on their own, so a small business is not paying for a builder it opens twice a year.
Agencies & studios
You run social and creative for other people's businesses. Every client is its own workspace, and nothing leaks between them. No patient list, no appointment book — those belong to your clients' own systems.
From 0/mo
Studio Free · Studio · Agency · Network
Small businesses
One location, a handful of people. Set it up yourself in an afternoon — no implementation fee.
From 49/mo
Solo · Small Team
Growing businesses
A team, more than one channel, and work that needs to happen without someone remembering it.
From 499/mo
Starter CRM · Pro Growth
Large operations
Several locations or departments, your own systems to integrate with, and a build to match.
From 1,499/mo
Business Plus · Enterprise
Add any of these to any plan
Questions, answered.
If yours is not here, ask it — a person replies, usually the same day.
Talk to usWhat exactly is BittaFlow?+
BittaFlow is an all-in-one operating platform for service businesses. It combines CRM, booking, messaging, calls, billing, automation, reporting, reviews, and customer self-service in one workspace.
Who is it built for?+
It is strongest for businesses that run on appointments, inbound inquiries, repeat follow-up, and multi-step customer journeys: dental, clinics, real estate, home services, legal teams, salons, hospitality, and similar service operations.
Does BittaFlow answer phone calls with AI?+
On text, yes — the AI assistant answers on SMS and WhatsApp from the FAQs you write, and can take a booking. You set its name, tone, languages, what it may say about pricing, and the words that make it hand over to a person. On the phone it is call routing rather than a conversation: a menu you write forwards the caller or takes a message, missed calls get an automatic text back, and voicemail is recorded and notified. A conversational voice agent that talks to callers is not live yet, and we would rather say so than let you find out on a Monday morning.
What channels are included?+
SMS, email, voice/call events, WhatsApp where enabled, public forms, booking widgets, and internal staff notifications. The goal is one operational thread per customer.
Does it support multiple locations?+
Yes. A business can run multiple sites under one owner account. Each site can have its own number, staff, branding details, and reporting, while leadership sees the rolled-up view.
How do automations work?+
You can install ready-made workflow templates or build your own in the visual automation canvas. Triggers include missed calls, new contacts, booked appointments, overdue invoices, completed visits, and more.