Nobody has to sit at the front desk for the phone to be answered.
BittaFlow is an all-in-one CRM with an AI receptionist built in. It answers the call, books the appointment, chases the invoice and asks for the review — then puts all of it on one contact timeline, tuned for how your industry actually works.
3 days free · Import your contacts and go live this week
Arriving right now
Sarah R. moved her Thursday appointment
+44 7700 900812 text-back sent in 4 seconds
Jack D. asked about the family plan
Invoice 1042 paid by card
Google new 5-star review received
Website new enquiry, routed to Mill Lane
Sarah R. moved her Thursday appointment
+44 7700 900812 text-back sent in 4 seconds
Jack D. asked about the family plan
Invoice 1042 paid by card
Google new 5-star review received
Website new enquiry, routed to Mill Lane
SMS · WhatsApp · Email · Voice
One thread per contact, whichever way they arrive
A2P-registered messaging
Campaign and brand registration handled in-product
Role-scoped data
A site manager never sees the business-wide view
Stripe payments and pay-links
Invoices, plans and overdue chase in the same record
Don’t read about it. Have it call you.
Put your number in and the BittaFlow receptionist rings you in about ten seconds. Ask it anything a customer would — opening hours, a booking, a price — and hear how it handles it. The same thing answers your line from the first day.
Included on Small Team, Pro Growth and Business Plus. Answers 24/7 in your business’s voice and hands over to a person the moment someone asks.
BittaFlow AI
Friday · 6:45 pm · everyone on a job
Saved to the customer record
Kitchen sink leak · 12 Park Lane
- ✓Job booked Sat 10:00
- ✓Nearest free technician assigned and told
- ✓Homeowner’s job page link texted
A plumbing call, as an example. It is set up for your trade.
Every way a customer talks to you, in one thread.
SMS, WhatsApp, Instagram, email and missed calls land in the same place, against the same contact. A missed call texts back in seconds. The assistant drafts the reply and waits for someone to press send.
Drafted for you
Of course — I can move you to Thursday the 21st at 10:00. Shall I confirm that?
Missed call
Texted back in nine seconds. Reply drafted, waiting for someone to press send.
More locations. More honest. More in the box. BittaFlow is built differently.
Multi-site by design
One location or forty. Business-wide managers see across sites; a site manager sees one. That separation is enforced on the server, not by hiding a button.
Tuned per industry
Same platform, different vocabulary and defaults. Patients or clients, treatments or jobs, recalls or renewals — configured for how the work is actually described.
One bill instead of six
Booking, two-way messaging, payments, reviews and social are in the box, and the add-ons that are priced separately — automation, marketing, AI operator — are a line on the same bill, not a second vendor.
A person stays in the loop
The AI answers, drafts and books. When it is out of its depth it hands over to a human instead of guessing, and nothing reaches a customer unapproved.
What the phone actually produced last month.
Calls answered after hours, appointments that came from them, money actually collected and reviews requested — across one site or all of them. Counted from records, not estimated.
Calls answered
214
Including 61 after hours
Appointments booked
87
From calls, forms and chat
Collected
$48,200
Paid, not invoiced
Reviews requested
132
Sent after completed visits
Bookings by day
Last 14 daysPipeline
Front desk, this month
Counted from records — calls answered after hours, and what came of them.
Your customers already wrote your ad copy.
It reads the enquiries and messages already sitting in your workspace, tells you what people keep asking for in their own words, and drafts the post from that — then shows you which creative produced a booking.
Written from real enquiries
Not a blank box and a prompt. Every quote is checked against the source record.
Publish and measure in one place
Facebook and Instagram posting, a calendar, comments — and attribution back to bookings.
What your customers keep asking
1,284 readPayment plan before a call
41 quotesParking and access
28 quotesSame-week availability
19 quotes“Could you send the payment plan before we talk?”
“Is there parking, or should we get a taxi?”
Northgate Dental
Facebook · Instagram
Creative Intelligence
Drafted from the work that already performed, with the label kept on each.
£0
Deposit on Invisalign
Pay across 12 months, agreed before you sit down.
Colour correction, one visit
Bring the photo. We say if it is possible.
10%
To reserve. Handover 2027.
Five-year plan on selected waterfront units.
0
Joining fee in January
The month everyone signs up, without the fee.
Open on Saturdays.
For people who cannot take a morning off work.
Find a Saturday“They rendered our room before we spent a penny.”
Marta, Islington
0%
Commission this month
Buy direct on selected units.
Creative your team made, references it saved, and competitor research — each keeping the label that says which it is.
Tuned for your industry.
Same platform underneath. Different words, defaults, templates and automations — patients or clients, treatments or jobs, recalls or renewals.
Dental Practices
Full chairs. Zero front-desk chaos.
Clinics & Hospitals
The front desk, on WhatsApp.
Real Estate Agencies
Every lead captured. Every viewing booked.
Home Services & Trades
Quote it, book it, dispatch it, invoice it — from one job record.
Law Firms & Legal
Every inquiry intake. Every consultation booked.
Salons & Spas
No marketplace commission. Ever. Full columns and clients who come back.
Hotels, B&Bs & Venues
Every room sold once. Every deposit collected.
Any Service Business
One CRM, in your own words.
One platform, 6 module suites.
Grouped into the workflows a service business actually runs on — all included, none sold back to you as a tier.
Cycling · click a suite
Front desk & communication
Capture every inbound message, missed call, booking request, and follow-up in one place.
SMS, email, WhatsApp, and voice logs live on one contact thread so staff never lose context.
Drafts and sends replies to inbound SMS and WhatsApp messages, answers common questions, and books or updates appointments — phone calls are handled separately by call routing and voicemail.
Trigger an instant text-back and create a task when a call is missed.
Brand registration, opt-out handling, quiet hours, and approved templates are already wired in.
A menu you write routes the caller — the office, a specific agent, or a message. Voicemail lands on the contact with a notification and a recording the team can play back.
Internal threads beside the customer ones, so the question about a booking is not asked in a different app.
Stop paying for six subscriptions.
With most CRMs each of these is a paid add-on or a separate vendor. Assembled, the same stack runs several hundred a month before anyone has answered a phone. Here it is one bill.
Plans that start where you are.
From $49 a month for one person up to a full implementation. The bigger capabilities are sold on their own, so a small business is not paying for a builder it opens twice a year.
Small businesses
One location, a handful of people. Set it up yourself and be live the same day — no implementation fee.
From $49/mo
Solo · Small Team
Growing businesses
A team, more than one channel, and work that needs to happen without someone remembering it.
From $499/mo
Starter CRM · Pro Growth
Large operations
Several locations or departments, your own systems to integrate with, and a build to match.
From $1,499/mo
Business Plus · Enterprise
Add any of these to any plan
Running social and ads for other businesses? Agency plans are priced separately →
Our customers
Good company. In their own words.
How teams use BittaFlow in their day-to-day work, shared with their permission.
“When we're helping someone at the desk, we can't always get to the phone. BittaFlow can take the call, book an available slot and text the confirmation. We can see what was booked when we get back to the screen.”
“The reminder goes out by text before the appointment. Patients can reply to confirm or ask to change it, and the front desk can pick it up from there. It's easier to keep track of the replies in one place.”
“We send new patients a link to the intake form before their visit. They can fill it in on their phone, and the front desk can open it from their record when they arrive.”
“If someone else takes over a patient conversation, they can see the earlier texts and calls on the same record. We don't have to ask around the office to find out what was already said.”
“Parents often call when the office is closed. The receptionist can answer routine questions, offer an available appointment and leave us the call details. When we open, we can see which families need a callback.”
“We use it for well-child bookings, reminders and follow-ups. The front desk can check the appointment and the conversation in the same place, which helps when a parent calls back with a question.”
“We're checking in with the same patients regularly. Having the follow-up calls and texts logged on each record makes it easier to see who we've spoken to and who still needs a call this month.”
“Patients can choose their collection time online and get a reminder before they come in. If they call to check the booking, we can find it and their messages in the same place.”
“People booking a travel test usually have a flight date in mind. They can pick an available slot, pay through the link and get their confirmation without waiting for us to arrange everything over the phone.”
“We use the same system for bookings, reminders and payments. If an employer or a customer asks about an appointment, we can look back at the booking and the messages rather than search through separate inboxes.”
“The useful part for us is having the texts and replies together. We can set up the reminders, then open the conversation history when someone replies and see where things stand.”
Questions, answered.
If yours is not here, ask it — a person replies, usually the same day.
Talk to usWhat exactly is BittaFlow?+
BittaFlow is an all-in-one CRM for service businesses, with an AI receptionist built in. It combines contacts and pipelines, booking, messaging, calls, billing, automation, reporting, reviews, and customer self-service in one workspace.
Who is it built for?+
It is strongest for businesses that run on appointments, inbound inquiries, repeat follow-up, and multi-step customer journeys: dental, clinics and hospitals, real estate, home services, legal teams, salons, hospitality, and similar service operations.
Does BittaFlow answer phone calls with AI?+
Yes, on the phone and on text. The AI receptionist picks up, talks to the caller, offers real free times from your calendar, books the appointment and texts the confirmation; the recording and a summary land on the customer's record. On SMS and WhatsApp the assistant answers from the FAQs you write and can take a booking the same way. You set its name, tone, languages, what it may say about pricing, and the words that make it hand over to a person — and a caller who asks for a person gets one, or leaves a message that is transcribed and notified.
What channels are included?+
SMS, email, voice/call events, WhatsApp where enabled, public forms, booking widgets, and internal staff notifications. The goal is one operational thread per customer.
Does it support multiple locations?+
Yes. A business can run multiple sites under one owner account. Each site can have its own number, staff, branding details, and reporting, while leadership sees the rolled-up view.
How do automations work?+
You can install ready-made workflow templates or build your own in the visual automation canvas. Triggers include missed calls, new contacts, booked appointments, overdue invoices, completed visits, and more.