Every lead captured. Every viewing booked.
BittaFlow gives real estate teams a full CRM with multi-channel inbox, pipeline management, automated follow-up, and analytics — so no inquiry goes cold and every agent is always in the loop.
Real estate dashboard
Listings, leads, showings, and offers in one operational view.
389
Active listings
380
Leads in pipeline
4
Offers in flight
Market snapshot
What things are called here
What a real estate front desk loses to admin.
Buyer and renter inquiries come from five different channels — WhatsApp, SMS, email, portal, and phone
Leads go cold when agents are busy with viewings and forget to follow up
No visibility on which marketing channel is actually driving viewings
Managing multiple agents and properties across branches is a coordination mess
Every inquiry lands in one pipeline, not five inboxes.
WhatsApp, SMS, email, and calls all feed the same contact and pipeline stage — so no agent is guessing what already happened.
Set up for real estate on day one
The vocabulary, templates, reminder timings and automations arrive configured for this industry — not as a blank workspace with a training video.
Built for how real estate teams actually work.
The same platform every other industry gets, with these six configured and switched on before you log in.
Omni-channel Inbox
WhatsApp, SMS, email, and calls in a single thread per contact. Every agent sees the full conversation history.
CRM & Pipelines
Drag-and-drop pipeline from new inquiry to closed. Custom stages, custom fields, contact segments.
Lead Follow-up Automation
New inquiry triggers an instant SMS response. No-response after 24 hours triggers a follow-up. No leads go cold.
Marketing Analytics
GA4, Google Ads, and Search Console connected inside the CRM. See which keywords and ads drive actual viewings.
Viewing Scheduler
Online booking links per agent or property. Viewings synced to the pipeline. Reminders auto-sent.
Campaign Marketing
SMS and email campaigns to buyer and renter lists. Segment by budget, area, and property type.
Your own website
A designed website made from your CRM — listings, services and each agent — where buyers and sellers book and pay online. Free to build; ready from your current site.
AI chat on your website
Answers buyers and sellers from your own information, shows your agents with their free times and passes questions to the team — on our website or yours.
Accounts for your buyers and sellers
Buyers and sellers sign in with a one-time code to see bookings, move or cancel them under your rules, pay and save a card.
One enquiry, then the sign changes.
An enquiry lands at 21:47 from WhatsApp, a portal, an ad or a text. The reply and a viewing link are back on the buyer’s phone in seconds, the agent drives out, similar homes follow, and the offer goes on the deal desk. Watch it play, click a For sale house, or send one from a channel.
Watch one enquiry go from a WhatsApp at 21:47 to a SOLD sign. Every message appears here.
Reply time · auto-reply
- 0
- enquiries answered
- 0
- viewings done
- 0
- signs changed to SOLD
An illustration with an example agency. The reply time and counters are what happened on this drawing, not a customer’s figures.
One enquiry, from first contact to paid.
Lead comes in from any channel
WhatsApp, portal inquiry, Google Ad, or SMS — all arrive in the same inbox, tagged with the source.
Auto-response confirms receipt
Instant SMS acknowledges the inquiry and offers a booking link, typically within seconds of the inquiry landing.
Agent assigned and pipeline created
BittaFlow creates the CRM contact, assigns to the right agent, and places them in the pipeline stage.
Viewing booked and confirmed
Buyer books via the agent's link. Confirmation fires by SMS and email. Agent calendar updated.
Post-viewing nurture sequence
Automation follows up with property details, similar listings, and a nudge if the contact goes quiet.
Other industries
Dental Practices
Full chairs. Zero front-desk chaos.
Open →Clinics & Hospitals
The front desk, on WhatsApp.
Open →Home Services & Trades
Quote it, book it, dispatch it, invoice it — from one job record.
Open →Law Firms & Legal
Every inquiry intake. Every consultation booked.
Open →Salons & Spas
No marketplace commission. Ever. Full columns and clients who come back.
Open →Hotels, B&Bs & Venues
Every room sold once. Every deposit collected.
Open →Any Service Business
One CRM, in your own words.
Open →Property agencies / review drafts
Review drafts for property agencies.
Suggested wording for client feedback. These are examples awaiting approval, not published customer endorsements.
“A portal enquiry comes in with the property and source attached. The reply goes out and the lead goes to the right agent. We can open the pipeline and see which enquiries still need a conversation.”
“When we're out on viewings, buyers can choose a time from the booking link. The appointment is in the agent's calendar, and the confirmation and reminder go out from there. The office can see what's booked too.”
“If an agent is away, the next person can open the lead and read the messages and viewing notes. We don't have to piece the conversation together from someone's phone before calling the buyer back.”
A Monday on a twelve-agent sales floor
Enquiries from three portals, the agency website, WhatsApp and the office line. Two agents out on viewings all morning.
No enquiry waited in a portal inbox, and nobody copied a phone number into a spreadsheet.
- 8:05A portal enquiry landsIt arrives tagged with the portal it came from. An SMS acknowledges it within the minute with the agent’s booking link, and the assignment rule puts it on the right agent’s pipeline.
- 8:40The viewing books itselfThe buyer picks a slot from the agent’s link. It lands in the agent’s calendar and on the pipeline stage; confirmations and the reminder send without anyone touching them.
- 10:20Same buyer, different channelThey follow up on WhatsApp. It joins the same thread as the portal enquiry and the SMS, so whoever picks it up sees everything that has happened.
- 12:30The lead nobody answeredAn enquiry has sat untouched past the threshold you set. The owner is nudged; an hour later their manager is told, and then it moves to an agent who is free.
- 16:00After the viewingThe nurture sequence sends the property details and similar listings, and nudges again if the buyer goes quiet.
- 18:00Where the viewings came fromThe sales manager opens one report: enquiries and viewings by source, so next month’s portal spend is a decision rather than a habit.
A composite day written to show how the software handles the work — not a customer story. The business is made up; every step is something the product does today.
Don’t read about it. Have it call you.
Put your number in and the BittaFlow receptionist rings you in about ten seconds. Ask it anything a customer would — opening hours, a booking, a price — and hear how it handles it. The same thing answers your line from the first day.
Included on Small Team, Pro Growth and Business Plus. Answers 24/7 in your business’s voice and hands over to a person the moment someone asks.
BittaFlow AI
Saturday · 11:20 am · agents at viewings
Saved to the lead record
Buyer enquiry · 2-bed, Park Road
- ✓Viewing booked Sat 11:00 · Sam
- ✓Moved to “Viewing booked” stage
- ✓Follow-up task for Sam after the viewing
A property enquiry, as an example. It is set up for your trade.
BittaFlow for real estate agencies: common questions
What should a real estate CRM do?
Capture every enquiry from portals, WhatsApp, SMS, email and phone in one place, answer it fast, assign it to an agent and track it through viewings to a close. BittaFlow does all of that on one contact record.
How fast are new property enquiries answered?
An automatic SMS acknowledges every new enquiry in under 60 seconds and offers a booking link. If nobody replies within 24 hours, a follow-up goes out.
Can buyers book viewings themselves?
Yes. Each agent or property gets a booking link. The viewing lands in the pipeline and the agent’s calendar, and confirmations and reminders send automatically.
Can I see which channel produces viewings?
Every lead keeps its source tag. GA4, Google Ads and Search Console connect inside the CRM, so you can see which keywords and ads lead to actual viewings.
See it run a real real estate day.
Bring your busiest hour and we will walk it through — the calls, the intake, the reminders, the invoice — in the workspace, not a slide deck.