One CRM, in your own words.
Not a clinic, a salon or a trade? BittaFlow works for any business that serves clients — consultants, studios, coaches, repair shops, schools, agencies and more. Clients, pipeline, booking, the inbox, invoices and automations, with the words renamed to yours.
Service business dashboard
CRM, scheduling, billing, and automation for service teams.
$6,414
Collected (this month)
13
Bookings today
5
Contacts
Network snapshot
What things are called here
What a service business front desk loses to admin.
Industry software never quite fits, and generic tools miss bookings and payments
Enquiries arrive by phone, text, email and WhatsApp and live in four places
Quotes and follow-ups depend on someone remembering
Invoices are chased by hand at the end of the month
Built for service businesses — all of them.
Pick "Any other business" when you sign up and the whole CRM is yours, in the words your team already uses.
Set up for service business on day one
The vocabulary, templates, reminder timings and automations arrive configured for this industry — not as a blank workspace with a training video.
Built for how service business teams actually work.
The same platform every other industry gets, with these six configured and switched on before you log in.
Clients and pipeline
Every client on one record with their messages, bookings, files and invoices, moving through stages you name.
One inbox
SMS, WhatsApp, email and calls on the same client thread — reply from one screen.
Online booking
Clients pick a real free time; reminders go out on their own.
Invoices and payments
Send an invoice with a pay link by text or email; clients pay by card from their phone.
Automations
Follow-ups, reminders and review requests that send themselves, from ready-made playbooks.
AI receptionist
Answers the calls nobody caught, in your business’s voice, and books the appointment.
Campaigns
Email, SMS and WhatsApp to your own list, with opt-outs and permission handled.
Import from Gmail
Your Gmail contacts in two minutes, with duplicates skipped and permission asked.
Your own words
"Client", "appointment" and every stage are yours to rename — the CRM speaks your business.
One enquiry, from first contact to paid.
An enquiry arrives
By phone, text, WhatsApp, email or your booking page — it lands on one client record.
It moves through your stages
New, qualified, scheduled, in progress — stages you name, with nothing left unanswered.
The visit is booked and reminded
A real free time, a confirmation and a reminder, without anyone chasing.
Invoice sent, paid by phone
A pay link by text or email; the payment lands on the record.
They come back
Follow-ups and review requests go out on their own.
Other industries
Dental Practices
Full chairs. Zero front-desk chaos.
Open →Clinics & Hospitals
The front desk, on WhatsApp.
Open →Real Estate Agencies
Every lead captured. Every viewing booked.
Open →Home Services & Trades
Quote it, book it, dispatch it, invoice it — from one job record.
Open →Law Firms & Legal
Every inquiry intake. Every consultation booked.
Open →Salons & Spas
No marketplace commission. Ever. Full columns and clients who come back.
Open →Hotels, B&Bs & Venues
Every room sold once. Every deposit collected.
Open →Our customers
Good company. In their own words.
How teams use BittaFlow in their day-to-day work, shared with their permission.
“When we're helping someone at the desk, we can't always get to the phone. BittaFlow can take the call, book an available slot and text the confirmation. We can see what was booked when we get back to the screen.”
“The reminder goes out by text before the appointment. Patients can reply to confirm or ask to change it, and the front desk can pick it up from there. It's easier to keep track of the replies in one place.”
“We send new patients a link to the intake form before their visit. They can fill it in on their phone, and the front desk can open it from their record when they arrive.”
“If someone else takes over a patient conversation, they can see the earlier texts and calls on the same record. We don't have to ask around the office to find out what was already said.”
“Parents often call when the office is closed. The receptionist can answer routine questions, offer an available appointment and leave us the call details. When we open, we can see which families need a callback.”
“We use it for well-child bookings, reminders and follow-ups. The front desk can check the appointment and the conversation in the same place, which helps when a parent calls back with a question.”
“We're checking in with the same patients regularly. Having the follow-up calls and texts logged on each record makes it easier to see who we've spoken to and who still needs a call this month.”
“Patients can choose their collection time online and get a reminder before they come in. If they call to check the booking, we can find it and their messages in the same place.”
“People booking a travel test usually have a flight date in mind. They can pick an available slot, pay through the link and get their confirmation without waiting for us to arrange everything over the phone.”
“We use the same system for bookings, reminders and payments. If an employer or a customer asks about an appointment, we can look back at the booking and the messages rather than search through separate inboxes.”
“The useful part for us is having the texts and replies together. We can set up the reminders, then open the conversation history when someone replies and see where things stand.”
Don’t read about it. Have it call you.
Put your number in and the BittaFlow receptionist rings you in about ten seconds. Ask it anything a customer would — opening hours, a booking, a price — and hear how it handles it. The same thing answers your line from the first day.
Included on Small Team, Pro Growth and Business Plus. Answers 24/7 in your business’s voice and hands over to a person the moment someone asks.
A call, as an example. It is set up for your trade.
BittaFlow for any service business: common questions
Can BittaFlow be used by a business outside the listed industries?
Yes. Choose "Any other business" when you sign up: you get the full CRM — clients, pipeline, online booking, the shared inbox, invoices and payments, automations, campaigns and the AI receptionist — with neutral words you can rename.
What do I lose by not picking an industry?
Only the industry extras, such as dental charting, the real-estate deal desk or the industry website designs. Everything a service business runs on is there.
How much does it cost?
Plans start at $49 a month, with a 3-day free trial.
See it run a real service business day.
Bring your busiest hour and we will walk it through — the calls, the intake, the reminders, the invoice — in the workspace, not a slide deck.